Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: email address and password when you create an account.
• Order information: name, email, phone number, and shipping address when you place an order.
• Communications: messages you send us via email or contact forms.
• Usage data: AI-generated nail designs you create, including your prompts and style preferences.

We also automatically collect certain information when you visit our site, including IP address, browser type, pages visited, and referring URLs through Google Analytics.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Send SMS notifications about your order (only with your explicit consent)
• Provide and improve the AI nail design generation service
• Send promotional emails and newsletters (only with your consent)
• Respond to your questions and support requests
• Analyze site usage to improve our service

3. SMS / Text Message Communications

If you opt in to receive SMS messages from FloraPress, we will send you order status updates, shipping notifications, and account alerts at the phone number you provided.

• Message frequency varies based on your order activity.
• Message and data rates may apply depending on your carrier plan.
• Reply STOP at any time to opt out. You will receive one final confirmation message.
• Reply HELP for assistance, or contact us at hello@florapressnails.com.
• Consent to receive SMS is not a condition of purchase.

We do not share your phone number with third parties for their marketing purposes. Your phone number is used solely for order-related communications from FloraPress.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: companies that help us operate our business (payment processors, shipping carriers, email services) under confidentiality agreements.
• Legal requirements: when required by law or to protect our rights.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order records are retained for 7 years for tax and legal compliance. You may request deletion of your account and personal data at any time by contacting us.

6. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze site traffic via Google Analytics. You can control cookies through your browser settings. Disabling cookies may affect certain features of our site.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Opt out of SMS messages by replying STOP

To exercise these rights, contact us at hello@florapressnails.com.

8. Security

We use industry-standard security measures including HTTPS encryption and secure database storage to protect your information. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

FloraPress Nails
Email: hello@florapressnails.com